Advice and Information

Organisations that can advise you

Listed below are some national organisations who can help you with specific advice and information.

AA Mobility Assistance
The AA now provides a Get you Home service for members who are users of electric wheelchairs and electric pavement vehicles.
Contact:
AA Disability Helpline
Tel: 0800 262050.

Disabled Drivers' Association
The Disabled Drivers' Association provides advice on matters of mobility
for all people with mobility problems. They also publish a quarterly
magazine, Magic Carpet, which contains features on access and travel.
Annual membership costs £10.00 for single and £14.00 for joint membership.
For further information, contact:
Disabled Drivers' Association
National Headquarters
Ashwellthorpe
NORWICH NR16 1EX
Tel: 01508 489449
Fax: 01508 488173
Email: ddahq@aol.com
Website: www.dda.org.uk

Disabled Drivers' Motor Club
The Disabled Drivers' Motor Club produces two publications for its members. The DDMC Club Handbook is published annually, and contains useful advice on car adaptations, accessories and insurance. There is also a monthly
magazine, The Disabled Motorist, which has features on access and travel.
Members of the club can get fare concessions on many ferry journeys - see
the annual handbook for details. Both publications are free to members;
annual membership costs £10.00 for single and £15.00 for joint membership.
For further information, contact:
DDMC
Cottingham Way
THRAPSTON NN14 4PL
Tel: 01832 734724
Email: ddmc@ukonline.co.uk
Website: web.ukonline.co.uk/ddmc/

Driving with Arthritis
The Forum of Mobility Centres has produced a leaflet which covers all
aspects of driving including licence requirements: choice of car, seating,
car modification option, how to protect joints, methods of loaning a
wheelchair or scooter, and other sources of help.
For further information, contact:
The Queen Elizabeth Foundation Mobility Centre
Damson Way
Fountain Drive
CARSHALTON SM5 4NR
Tel: 020 8770 1151
Fax: 020 8770 1211

Holiday Care
Holiday Care provides travel information and advice for
disabled people, single-parent families, carers, and those on low incomes.
It also provides advice to travel operators who wish to improve their
facilities for disabled people and works with RADAR and the tourist boards
to produce Accessible Holidays in the British Isles: a Guide for Disabled
People. HC provides a reservation service which offers discounted rates at
many of the hotels covered in the guide. Information sheets and guides
covering destinations in the UK and world wide are available on topics from activity holidays to services such as equipment hire and travel escorts.
For further information, contact:
Holiday Care
2nd Floor, Imperial Buildings
Victoria Road
HORLEY RH6 7PZ
Tel: 01293 774535
Minicom: 01293 776943
Fax: 01293 784647
Email: holiday.care@virgin.net
Website: www.holidaycare.org.uk

Transport For London (TfL)
Transport for London (TfL) is an executive body of the Greater London Authority (GLA) reporting to the Mayor of London who is also Chair on TfL's Board. TfL currently includes London Buses, London River Services, Tramlink, Docklands Light Railway, Public Carriage Office (responsible for taxi and private hire vehicle licensing), Street Management and Victoria Coach Station. London Underground will become part of TfL in due course.
For further information, contact:
Transport for London
Windsor House
42-50 Victoria Street
LONDON SW1H 0TL
Tel: 020 7941 4500
Website: www.londontransport.gov.uk

London Transport
Access & Mobility
TfL Access and Mobility was formerly the London Transport Unit for Disabled Passengers which was set up in 1984 to co-ordinate initiatives aimed at making public transport in London more accessible to people with disabilities. TfL Access and Mobility is a focal point for the development of practical solutions to mobility problems and provides passenger information in a range of alternative media, such as large print and cassette tape and through the use of a textphone. See list of leaflets, cassette tapes, large-print maps and other information available from TfL Access & Mobility
Tel: 020 7222 1234
Textphone: 020 7918 3015
Website: www.transportforlondon.gov.uk/buses/phb_mobility.shtml

Stationlink
A fully-accessible bus service for people who find cross-London train connections something of a challenge. Ramp-equipped low-floor buses run daily at hourly intervals in each direction around a loop serving the National Rail terminals and Victoria Coach Station. Bus SL1 provides the clockwise service and SL2 the anti-clockwise. View the Staionlink timetable online or
Tel: 020 7941 4600

Airbus
Fully-accessible air-conditioned double-deck buses link Central London with all four terminals at Heathrow. Airbus service A2 connects with Stationlink at Euston.
Tel: 08705 747777

Underground
For information concerning present and planned fully-accessible stations, or to request a copy of a detailed guide, Access to the Underground,
Tel: 020 7941 4600

Docklands Light Railway
London's first fully-accessible railway, links the City with a variety of destinations in East London and a new extension beneath the Thames to Lewisham is now open.
For more information about the Docklands Light Railway:
Tel: 020 7918 4000

Mobility and Inclusion Unit,
Department for Transport, Local Government and the Regions
Contact:
Department of Environment, Transport and the Regions
Mobility Unit, Zone 1/18
Great Minster House
76 Marsham Street
LONDON SW1P 4DR
Tel: 020 7944 6100
Fax: 020 7944 6102
Email: miu.dtlr@gtnet.gov.uk

National Council for Voluntary Organisations
NCVO is a co-ordinating body of voluntary organisations in the UK and
represents their interests to Parliament and to the Government.
Contact:
National Council for Voluntary Organisations
Regents Wharf
8 All Saints Street
LONDON N1 9RL
Tel: 020 7713 6161

Radar
The Royal Association for Disability and Rehabilitation believes that
disabled people should be part of the community and share in all the
activities of normal daily life. It is concerned with all aspects of
physical disability and campaigns for the rights of disabled people and
recognition of their needs. RADAR produces a publication. Door to Door.
RADAR also runs the National Key Scheme (NKS) toilets. You can buy keys for £2.50 and a guide to the location of more than 4,000 accessible toilets at a further cost of £5.00.
For further information, contact:
RADAR
12 City Forum
250 City Road
LONDON EC1V 8AF
Tel: 020 7250 3222
Fax: 020 7250 0212
Minicom: 020 7250 4119
Email: radar@radar.org.uk
Website: www.radar.org.uk

Tripscope
Tripscope is a national travel information service for older and disabled
people that can help with the planning of longer-distance journeys. They
have contacts throughout the country and will set up arrangements for you
so that you can travel with confidence on long journeys.
For further information, contact:
Tripscope
The Vassall Centre
Gill Avenue
BRISTOL BS16 2QQ
Tel: 08457 585641 (with minicom)
Tel: 020 8580 7021 (from outside the UK)
Fax: 0117 939 7736
Email: tripscope@cableinet.co.uk
Website: www.justmobility.co.uk/tripscope


World Wide Web
The World Wide Web is valuable source of information. For those of you
lucky enough to have access to the Web, here are a few interesting sites
that you may like to have a look at.

UK Public Transport Information Site
Website: www.pti.org.uk

A useful site including information on:


Environmental Transport Association
Website: www.eta.co.uk

The Environmental Transport Association is Britain's environmental
alternative to the AA, RAC and Green Flag. They are "campaigning for a
sound and sustainable transport system" and offer a range of services,
including:


Useful publications

Door-to-Door
This countrywide guide, published by RADAR, is intended to help people with any level of disability to find all the information they need to plan their
journey and travel with confidence in this country and abroad. Lists of
useful telephone numbers arranged by region enables travellers to phone
ahead for specific information. Copies can be purchased from:
RADAR
12 City Forum
250 City Road
LONDON EC1V 8AF
Tel: 020 7250 3222
Fax: 020 7250 0212
Minicom: 020 7250 4119
Email: radar@radar.org.uk
Website: www.radar.org.uk

Disabled Traveller Holiday Guide
Published by the BBC, this guide is a supplement to the Holiday series on
television and the booklets are produced in conjunction with the programme. It includes access information for each location featured in the series, and is packed with useful hints and contacts on transport, accommodation and tourist attractions. Advice is also given on topics such as choosing a travel agent or tour operator, travelling independently and the reliability of access information from other countries. For a copy of Disabled Traveller Holiday Guide, send a large, self-addressed envelope, with 73p postage to:
Disabled Traveller
PO Box 7
LONDON W12 8UD

Flight Plan: Hints for Airline Passengers
This booklet, published by the Air Transport Users' Committee provides
information on planning a journey by air.
Free copies are available from:
The Secretary
Air Transport Users' Committee
CAA House
45-59 Kingsway
LONDON WC2B 6TE
Tel: 020 7240 6061

Heathrow Airport Travellers' Information: Special Needs
This publication contains comprehensive information on accessibility at
Heathrow airport and is available from the Brochure Line on:
Tel: 01233 211207

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